Cancellation Policy

We understand that plans may change. This policy outlines how cancellations work at Salespod and helps ensure smooth order handling.

1. Order Cancellation Before Dispatch

You may request to cancel your order before it is dispatched from our warehouse.

To cancel your order, contact us through any of these official channels:

Email: vbsglobaltrade@gmail.com
 Phone/WhatsApp: +91 9985072473

Please include your order number in the message.

If the order has not been packed or shipped, we will cancel it and process a full refund within 1–2 business days to your original payment method.

Important: Requests sent through Instagram, Facebook, or any non-official platform will not be accepted.

2. Order Cancellation After Dispatch

Once an order is shipped, it cannot be cancelled.
 If you still want to cancel after dispatch, please accept the delivery and raise a return request as per our Return & Refund Policy.

3. COD Order Cancellation

  • COD orders may require confirmation through call, SMS, or WhatsApp.

  • Orders that remain unconfirmed may be cancelled automatically.

  • Repeated cancellations may lead to the COD option being restricted for future purchases.

4. Prepaid Order Refunds

If your prepaid order is cancelled before dispatch, a full refund will be issued to your original payment method
 (UPI, card, net banking, or wallet).

Refunds usually appear within 3–7 business days, depending on your bank or payment provider.

5. Seller Cancellations

We may cancel your order in situations such as:

  • The product is out of stock

  • The information provided is incomplete or invalid

  • The order is flagged as risky by our payment gateway

If this happens, you will be notified and a full refund will be issued (if payment was completed).

6. Need Help With Cancellation?

If you have any questions or need assistance, reach out to us:

Email: vbsglobaltrade@gmail.com
 Phone/WhatsApp: +91 9985072473
 Support Hours: Monday–Saturday, 10 AM to 6 PM